Terms and Conditions

1. About These Terms

These Terms and Conditions govern access to and use of services provided by ISO Prime Pty Ltd trading as Prime Academy Group.

References to Prime Academy Group, Prime ACG, we, us and our mean ISO Prime Pty Ltd trading as Prime Academy Group.

These Terms apply to:

• primeacg.com;
• primeacg.com.au;
• training.primeacg.com;
• our learning management system;
• free courses;
• paid courses;
• ready-made training;
• subscriptions;
• AI-assisted course generation;
• organisational accounts;
• learner accounts;
• assessments;
• certificates;
• downloadable resources; and
• related services provided by Prime Academy Group.

By creating an account, registering for a course, purchasing a service, accepting an organisational invitation, commencing training or otherwise using our services, you agree to these Terms.

If you are accepting these Terms on behalf of an organisation, you confirm that you have authority to bind that organisation.

2. Our Services

Prime Academy Group provides online training and learning management services which may include:

• free online training;
• individually purchased courses;
• ready-made training courses;
• course packages;
• ISO-related professional development;
• disability and NDIS-related training;
• workplace and compliance training;
• organisational learning management;
• learner administration;
• team management;
• AI-assisted course creation;
• assessments;
• training records;
• certificates;
• reporting;
• compliance tracking; and
• related digital functionality.

Features available to a user may depend on the selected course, account type, subscription plan or enterprise agreement.

3. Professional Training Status

Unless a course is expressly described otherwise, Prime Academy Group courses are provided as professional development and continuing education.

A Certificate of Completion issued by Prime Academy Group confirms that the learner has satisfied the completion requirements configured for that course.

Unless expressly stated for a specific course, a Prime Academy Group course or certificate does not constitute:

• a nationally recognised Australian vocational qualification;
• a qualification issued by a Registered Training Organisation;
• a government licence;
• professional registration;
• occupational licensing;
• statutory accreditation;
• a guarantee of employment;
• a guarantee of professional competency; or
• third-party certification.

Where a course has recognition, endorsement or certification from an external organisation, this will be stated specifically for that course and subject to the requirements of the relevant external organisation.

4. Course Information

We seek to provide accurate information regarding:

• course title;
• subject matter;
• learning objectives;
• estimated duration;
• assessment requirements;
• pass marks;
• certificate availability;
• pricing; and
• applicable recognition.

Estimated course duration is indicative only. Actual completion time will vary depending on the learner.

We may update course materials to reflect changes in:

• legislation;
• standards;
• guidance;
• professional practice;
• technology;
• regulatory expectations; or
• course design.

Where a course is based on a particular edition of a standard or regulatory framework, the applicable edition should be identified in the course description.

5. User Accounts

Users may be required to create an account before accessing training.

You are responsible for:

• providing accurate information;
• maintaining current contact details;
• keeping your password secure;
• protecting your account;
• not sharing login credentials;
• notifying us of suspected unauthorised access; and
• ensuring activity performed through your account is authorised.

Accounts are personal to the registered learner unless Prime Academy Group expressly permits otherwise.

You must not allow another person to complete training, quizzes or assessments using your identity.

6. Identity and Integrity of Training Records

Prime Academy Group may use reasonable measures to protect the integrity of learner records and certificates.

You must not:

• impersonate another learner;
• have another person complete an assessment for you;
• falsify completion information;
• alter a certificate;
• manipulate assessment results;
• misuse a certificate number;
• interfere with certificate verification; or
• represent incomplete training as completed training.

Prime Academy Group may cancel, withdraw or mark a certificate as invalid where reliable evidence establishes fraud, impersonation, manipulation or an administrative error affecting the validity of the certificate.

Before doing so, we may give the affected person a reasonable opportunity to respond where appropriate.

7. Free Training

Some courses may be offered free of charge.

Registration may still be required to:

• create a learner record;
• provide course access;
• record progress;
• issue a certificate; and
• verify completion.

Free courses may be modified, replaced or withdrawn.

Where a learner has already validly completed a free course and received a certificate, removal of the course from future availability will not ordinarily invalidate the learner's historical completion record.

8. Paid Courses

Access to a paid course generally begins once:

• payment has been successfully processed;
• an authorised purchase order has been accepted; or
• another agreed payment arrangement has been completed.

Course access periods, where applicable, will be displayed in the course information or applicable order.

Users are responsible for completing training within any stated access period.

9. Pricing

Prices will be displayed before purchase.

Unless otherwise stated, prices applicable to Australian customers are expressed in Australian dollars.

GST will be included or identified where applicable.

We may change prices for future purchases at any time.

A price change will not retrospectively alter the price of a course already purchased.

For subscriptions, changes to recurring pricing will apply only in accordance with the subscription provisions below and reasonable advance notice will be provided before a changed price applies to a future renewal.

10. Payment Processing

Payments may be processed by third-party payment service providers.

By making a payment, you authorise the applicable payment provider to process the transaction.

Prime Academy Group may not receive or store complete payment card details where payments are processed directly by the payment provider.

We may suspend access where a payment:

• fails;
• is reversed;
• is charged back;
• is fraudulent; or
• remains overdue.

We will not suspend access in a manner that unlawfully interferes with a customer's rights under the Australian Consumer Law.

11. Subscriptions

Certain Prime Academy Group services may be provided through monthly, annual or other subscription plans.

The applicable:

• price;
• billing period;
• inclusions;
• learner limits;
• storage limits;
• course limits;
• AI usage limits; and
• other plan features

will be displayed before purchase or documented in an applicable proposal or order.

12. Subscription Renewals

Where a subscription is described as automatically renewing, it will renew for the disclosed billing period unless cancelled before the next renewal date.

We will not intentionally conceal the fact that a subscription automatically renews.

Where reasonably practicable, subscription details will be available through the customer's account or associated documentation.

If recurring subscription pricing is increased, reasonable notice will be provided before the new price applies.

A customer that does not agree to a future price increase may cancel before the increased price takes effect.

13. Cancelling a Subscription

Customers may cancel an automatically renewing subscription before the next renewal date.

Unless otherwise required by law:

• cancellation stops future renewals;
• the customer may continue using the paid service until the end of the current paid period; and
• cancellation does not ordinarily create an automatic pro-rata refund for the portion of an already commenced billing period that remains unused.

Nothing in this clause excludes rights available under the Australian Consumer Law.

Enterprise agreements may contain separately negotiated cancellation provisions.

14. Refunds and Australian Consumer Law

Our services come with rights and guarantees that may apply under the Australian Consumer Law.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

Where a service experiences a major failure or otherwise fails to comply with an applicable consumer guarantee, customers may be entitled to remedies available under Australian law.

15. Change-of-Mind Refunds

In addition to rights that cannot be excluded under law, Prime Academy Group's standard change-of-mind policy for individually purchased online courses is as follows:

A customer may request a change-of-mind refund within 7 days of purchase where:

• the course has not been substantially accessed;
• no final assessment has been attempted;
• no certificate has been issued; and
• substantial downloadable paid course materials have not been downloaded.

Requests should be submitted to:

info@primeacg.com

Change-of-mind refunds outside these circumstances may be considered at our discretion.

This clause does not limit any rights under the Australian Consumer Law.

16. Technical Problems

If a learner cannot access purchased training because of a technical issue attributable to Prime Academy Group, the learner should contact us as soon as reasonably possible.

We may remedy the issue by:

• restoring access;
• extending the access period;
• correcting the affected functionality;
• providing an alternative access method; or
• providing another remedy appropriate to the circumstances.

Any applicable statutory rights remain unaffected.

17. Course Completion

A learner must satisfy the completion requirements specified for the relevant course.

These requirements may include:

• viewing required content;
• completing modules;
• completing activities;
• passing module quizzes;
• passing a final assessment;
• achieving minimum scores;
• completing declarations; or
• satisfying other stated course requirements.

Completion requirements may differ between courses.

18. Assessments

Some courses include quizzes or assessments.

Assessment requirements may specify:

• pass mark;
• number of questions;
• number of permitted attempts;
• waiting periods;
• time limits; and
• reassessment requirements.

Learners are responsible for completing assessments honestly.

Unless expressly permitted, a learner must not:

• obtain answers from another person;
• share assessment questions;
• publish assessment material;
• use unauthorised assistance;
• manipulate assessment functionality; or
• complete an assessment on behalf of another person.

19. Artificial Intelligence and Assessments

Where a course assessment is intended to assess the learner's own knowledge, users must comply with any course-specific rules regarding the use of artificial intelligence tools.

Unauthorised use of AI to complete an assessment may constitute a breach of assessment integrity requirements.

Prime Academy Group may separately permit AI-assisted learning, research or drafting where the course instructions allow it.

20. Certificates

Where a course includes a certificate, the certificate will generally be issued after the learner satisfies the applicable completion requirements.

A certificate may contain:

• learner name;
• course title;
• completion date;
• course duration;
• certificate number;
• verification information;
• expiry date where applicable; and
• relevant training provider information.

Certificates are issued to the named learner and must not be altered or transferred.

21. Certificate Verification

Prime Academy Group may maintain a digital credential verification system.

A certificate number or QR code may enable a third party to confirm limited credential information including:

• learner name;
• course;
• completion date;
• certificate number;
• validity status; and
• expiry date where applicable.

By completing a certificate-bearing course, the learner acknowledges that limited credential information may be made available through certificate verification functionality.

We will seek to limit verification information to what is reasonably necessary to confirm authenticity.

22. Certificate Expiry

Certificates will not expire unless:

• the course specifies an expiry period;
• a regulatory requirement applies;
• an industry requirement applies; or
• the nature of the subject reasonably requires periodic refresher training.

Where a certificate has an expiry date, that information should be stated in the course information or certificate.

The expiry of a certificate does not alter the historical fact that training was completed on the original completion date.

23. Third-Party Recognition

Prime Academy Group may offer courses recognised, approved or associated with third-party organisations.

Third-party recognition applies only:

• to the specific courses approved;
• during the period for which recognition remains valid; and
• subject to the third party's applicable conditions.

Users must not assume that third-party recognition applying to one Prime Academy Group course applies to every Prime Academy Group course.

24. Organisational Customers

Businesses and organisations may establish accounts to:

• enrol learners;
• assign courses;
• monitor completion;
• access reports;
• manage teams;
• administer training records;
• generate training;
• manage certificates; and
• perform other authorised functions.

The organisation is responsible for ensuring its administrators use learner information lawfully and appropriately.

25. Organisation Administrators

An organisation administrator may be able to access learner information associated with that organisation.

Administrators must:

• access information only for legitimate organisational purposes;
• maintain appropriate confidentiality;
• protect administrator credentials;
• avoid unauthorised disclosure;
• ensure learner information is reasonably accurate; and
• comply with applicable privacy, employment and workplace requirements.

Prime Academy Group may revoke administrative privileges where they are misused.

26. AI-Assisted Course Generation

Prime Academy Group may enable customers to create training using artificial intelligence.

Users may upload source material and request AI assistance to:

• structure courses;
• generate draft modules;
• summarise content;
• draft learning outcomes;
• create knowledge checks;
• suggest assessments;
• reorganise material;
• produce draft training content; or
• perform related educational functions.

AI functionality is intended as an assistance tool, not as a substitute for competent professional review.

27. Responsibility for AI-Generated Content

Artificial intelligence can produce information that is inaccurate, incomplete, outdated, ambiguous or unsuitable for a particular organisation.

Customers are responsible for reviewing AI-assisted content before using or publishing it.

In particular, organisations should verify content concerning:

• law;
• regulation;
• compliance;
• standards;
• safety;
• healthcare;
• disability support;
• NDIS requirements;
• technical requirements; and
• professional practice.

The organisation retains control over whether AI-assisted course content is:

• accepted;
• edited;
• added to;
• removed;
• customised;
• approved; or
• published.

28. Customer Content

Customer Content means content uploaded, entered or supplied to the platform by a customer, including:

• policies;
• procedures;
• manuals;
• documents;
• presentations;
• text;
• images;
• videos;
• audio;
• training material; and
• other proprietary information.

The customer retains ownership of its underlying Customer Content.

Uploading Customer Content does not transfer ownership of that underlying material to Prime Academy Group.

29. Licence to Process Customer Content

The customer grants Prime Academy Group a limited licence to host, reproduce, process, transmit, modify and technically use Customer Content only to the extent reasonably necessary to:

• provide the requested service;
• generate requested training;
• provide AI-assisted functionality;
• store and deliver courses;
• provide support;
• maintain system security;
• backup information; and
• meet legal obligations.

This licence does not give Prime Academy Group a right to independently commercialise the customer's confidential source material.

30. Customer Responsibility for Uploaded Material

You must have sufficient rights or authority to upload Customer Content.

You must not upload material that:

• infringes copyright;
• infringes confidentiality obligations;
• misappropriates intellectual property;
• unlawfully discloses personal information;
• contains unlawful material;
• contains malware;
• is defamatory;
• is fraudulent; or
• violates the rights of another person.

Customers should remove unnecessary personal and sensitive information before uploading documents.

31. AI-Generated Course Content

Subject to these Terms and any applicable subscription conditions, customers may use, edit and publish course content generated specifically for them through Prime Academy Group.

AI-generated content may not be unique. Similar or identical content may independently be generated for other users.

Rights in Customer Content remain with the customer.

Rights in:

• the Prime Academy Group platform;
• generic course-generation methodology;
• software;
• templates;
• system prompts;
• workflows;
• interfaces; and
• proprietary platform technology

remain with Prime Academy Group or its licensors.

32. Prime Academy Group Course Content

Unless otherwise identified, course materials developed and supplied by Prime Academy Group may be protected by copyright and other intellectual property rights.

Purchasing or accessing a course provides a limited right to use the material for the learner's personal or authorised organisational learning purposes.

It does not automatically give a right to:

• reproduce the course commercially;
• resell the course;
• republish course materials;
• upload the course to another LMS;
• distribute assessments;
• copy substantial parts of the training;
• remove branding; or
• represent Prime Academy Group materials as another party's work.

Separate licensing arrangements may be available for organisations.

33. Acceptable Use

Users must not:

• attempt to compromise platform security;
• gain unauthorised access;
• scrape the service at scale without permission;
• introduce malicious code;
• interfere with the service;
• bypass access controls;
• abuse AI functionality;
• use the platform for unlawful purposes;
• harass other users or personnel;
• fraudulently obtain certificates;
• infringe intellectual property rights; or
• use the service in a manner reasonably likely to damage the platform or other users.

34. Chatbot

Prime Academy Group may provide an AI-enabled chatbot.

The chatbot may assist with:

• website navigation;
• general information;
• courses;
• platform functionality;
• customer support; and
• other approved business functions.

Chatbot responses may be generated using artificial intelligence and may not always be accurate.

Users should not rely on chatbot responses as legal, medical, financial, regulatory or other professional advice.

35. Privacy

Use of Prime Academy Group services is also subject to our Privacy Policy.

Users should review the Privacy Policy before providing personal information.

36. Confidential Information

Where organisational customers upload confidential information, Prime Academy Group will seek to handle that information in accordance with:

• these Terms;
• our Privacy Policy;
• applicable security controls; and
• any separately agreed enterprise terms.

Customers remain responsible for appropriately classifying information before uploading it.

Highly sensitive, classified or regulated information should not be uploaded unless the selected service and contractual arrangement has been confirmed as appropriate for that information.

37. Data Residency

Prime Academy Group's standard cloud service may involve processing in Australia and overseas.

An Australian-hosted or dedicated Australian data residency option may be available under an enterprise arrangement.

Unless Australian-only processing is expressly agreed in writing, customers should not assume that all processing occurs exclusively within Australia.

38. Availability

We aim to provide reliable access to our services.

However, continuous uninterrupted availability cannot be guaranteed.

The service may occasionally be unavailable because of:

• maintenance;
• updates;
• third-party service interruptions;
• security events;
• infrastructure failures;
• internet outages; or
• circumstances outside our reasonable control.

We will take reasonable steps to minimise material disruptions within our control.

39. Changes to Features

We may improve, update or modify platform functionality over time.

Where a change materially reduces a core paid feature during a committed subscription period, we will seek to provide reasonable notice or an appropriate alternative where practicable.

We will not rely on this clause to avoid obligations that cannot lawfully be excluded.

40. Suspension

We may temporarily suspend an account where reasonably necessary because of:

• suspected fraud;
• security risk;
• material breach of these Terms;
• unlawful use;
• non-payment;
• misuse of certificates;
• serious intellectual property infringement; or
• conduct that materially threatens the platform or other users.

Where appropriate, we will provide notice and a reasonable opportunity to remedy the issue.

Immediate suspension may occur where reasonably necessary to address an urgent security, legal or safety risk.

41. Termination

A user may stop using the service at any time, subject to any subscription or enterprise agreement.

Prime Academy Group may terminate an account for a serious or repeated breach of these Terms.

Termination does not remove rights or obligations that accrued before termination.

Provisions concerning:

• payments;
• intellectual property;
• confidentiality;
• certificates;
• liability;
• disputes; and
• other provisions intended by their nature to continue

may survive termination.

42. Data Following Termination

Following termination or expiry, access to the platform may cease.

Customers should export information they are entitled to retain before access ends where export functionality is available.

We may retain certain information where reasonably necessary for:

• certificate verification;
• legal compliance;
• taxation;
• accounting;
• dispute resolution;
• fraud prevention; or
• security.

Other information may be deleted in accordance with our Privacy Policy, technical retention cycles and applicable contractual arrangements.

43. Educational Information, Not Professional Advice

Training content is provided for educational and professional-development purposes.

Unless expressly stated otherwise, content is not a substitute for obtaining advice from an appropriately qualified:

• lawyer;
• health practitioner;
• auditor;
• safety professional;
• regulatory adviser;
• financial adviser; or
• other specialist.

Learners and organisations remain responsible for applying training appropriately to their circumstances.

44. Standards and Regulatory Content

Prime Academy Group may provide training concerning ISO standards, NDIS requirements, workplace requirements and other regulatory frameworks.

Standards, laws and regulatory guidance may change.

Users should verify that they are applying the current requirements relevant to their organisation.

Prime Academy Group will take reasonable steps to maintain course currency but does not warrant that every external requirement remains unchanged after the date a course was developed or completed.

45. Third-Party Services

The platform may depend on third-party technology and may contain links or integrations with third-party services.

Third-party services may be governed by their own terms and privacy policies.

Prime Academy Group is not responsible for unrelated third-party services outside its reasonable control, subject always to rights and responsibilities imposed by applicable law.

46. Consumer Guarantees

Nothing in these Terms is intended to exclude, restrict or modify any guarantee, condition, warranty, right or remedy that cannot lawfully be excluded.

If a provision would otherwise have that effect, it is to be read down to the maximum extent permitted by law.

47. Limitation of Liability

To the maximum extent permitted by law, Prime Academy Group is not responsible for indirect or consequential loss arising solely from:

• inappropriate reliance on AI-generated draft content;
• failure by a customer to professionally review generated material;
• use of outdated third-party requirements;
• unauthorised account sharing;
• customer-supplied inaccurate information; or
• use of the service contrary to these Terms.

This clause does not exclude liability that cannot lawfully be excluded.

For business customers, where liability may lawfully be limited and the Australian Consumer Law permits it, our liability may be limited to re-supplying the affected service or paying the reasonable cost of having the service supplied again.

48. Indemnity for Customer Misuse

To the extent permitted by law, an organisational customer is responsible for loss reasonably arising from its own:

• unlawful Customer Content;
• infringement of third-party intellectual property;
• unauthorised disclosure of third-party confidential information;
• unlawful processing of personal information; or
• deliberate misuse of the platform.

This clause does not require a customer to indemnify Prime Academy Group for loss caused by Prime Academy Group's own negligence, unlawful conduct or breach.

49. Changes to These Terms

We may update these Terms to reflect:

• service changes;
• legal changes;
• security requirements;
• new functionality; or
• reasonable operational changes.

The current version will be published on our website.

Material changes affecting an existing paid subscription will not be applied unfairly or retrospectively.

Where a material change adversely affects an existing recurring service, reasonable notice will be provided where required and customers may cancel future renewal before the change takes effect.

50. Communications

Users agree that service-related communications may be sent electronically, including:

• registration confirmations;
• login information;
• password reset information;
• course notifications;
• assessment notifications;
• certificate notifications;
• payment receipts;
• subscription notices;
• security notices; and
• important changes to services.

Marketing communications are managed separately in accordance with our Privacy Policy and applicable law.

51. Complaints and Dispute Resolution

If you have a concern regarding a Prime Academy Group service, please contact us first so we can attempt to resolve it.

Email: info@primeacg.com
Telephone: 1800 447 677

We will seek to deal with complaints reasonably and in good faith.

Nothing in this clause prevents a person from exercising statutory rights or contacting an applicable regulator or dispute-resolution body.

52. Governing Law

These Terms are governed by the laws of Victoria, Australia, together with applicable Commonwealth laws.

Subject to any mandatory rights available to a consumer or other party, the courts exercising jurisdiction in Victoria may hear disputes relating to these Terms.

Nothing in this clause prevents the operation of mandatory consumer protections that apply in another jurisdiction.

53. Severability

If any provision of these Terms is found to be invalid, illegal or unenforceable, that provision will be read down or severed to the minimum extent necessary.

The remaining provisions will continue to operate.

54. Entire Agreement

These Terms, together with:

• the applicable course information;
• Privacy Policy;
• subscription details;
• order form;
• proposal; and
• any separately executed enterprise agreement,

constitute the applicable agreement between the parties concerning the relevant service.

Where a separately signed agreement expressly states that one of its terms overrides these Terms, the separately signed term will prevail to the extent of the inconsistency.

55. Contact Details

Prime Academy Group
A trading name of ISO Prime Pty Ltd
ABN 40 687 000 657

Email: info@primeacg.com
Telephone: 1800 447 677
Website: primeacg.com
Website: primeacg.com.au

Head Office
6 Peter Street
Doncaster East VIC 3109
Australia